"A complaint is a chance to turn a customer into a lifelong friend."

 Lloyds Cooper strive to provide an excellent service to our clients and we are committed to high quality legal advice and client care. 

We hope that you are happy and well looked after by us at all times. 

However, if there is a concern, we value your feedback as an opportunity to turn any negative experience into a positive one.

We recognise the importance of actively listening to client feedback and addressing any concerns with empathy and professionalism so we have an opportunity  to not only resolve any immediate issue but also create a positive and memorable experience for YOU.

If you have any concerns we would like to know. 

In the first instance please contact the person dealing with your matter or if you prefer, their supervisor.

However, if you wish to make a formal complaint  our Complaint Policy is provided  as a PDF below 

Our Complaints Partner is 

Kerry Wigg